Frequently Asked Questions about our Embroidery Process
Q: Do your products run true to size?
A: Every style on our website varies. It is imperative to refer to the sizing chart listed with each item to determine their size. NOTE: the measurements listed are of the garment you are wishing to purchase laying flat on a table. (NOT YOU). We suggest finding a comparable garment you own and measuring it the same way to determine your size. If you have any questions please contact us and we can help you. We want to make sure you are happy with your purchase and the item fits correctly. We can not be responsible for items not fitting you.
Q: Can I combine items to reach your quantity discounts?
A: Yes, on most embroidered apparel you can, but email us with the styles you are interested in and we can give you more details. It is IMPORTANT that the design is exactly the same on all pieces and thread colors are the same to receive quantity price breaks.
The same holds true for most of our caps. Again, design & thread colors must be the same on all pieces to receive price breaks.
CAPS and IMPRINTED ITEMS CAN NOT BE COMBINED.
Q: Do you ship to Canada or Overseas?
A: No, I am sorry. We do however ship to APO and FPO addresses at this time.
Q: What type of file format should I send my logo in?
A: Our preferred format for your artwork is eps or ofm, however we do accept, pdf, jpg, gif, bmp, tif and other forms as well. We've also worked off scanned business cards and letterheads, although keep in mind the better the artwork the better the final product. =]
Q: How many thread colors can I use without an extra charge?
A: You can go up to 12 thread colors without any extra charge.
Q: Can I get samples?
A: Yes. We offer blank samples at our 6 piece pricing + shipping. Samples can be kept for 3 weeks to try on and determine sizing. And can be returned for a refund minus shipping costs, within that 3 weeks of delivery. DO NOT WASH or soil if you plan to return them. Once you have determined your sizing, or decision if it is the right garment for you, contact OMD with your decision to return for a refund, OR to return to OMD to be embroidered for FREE (with order of 6 or more). OMD will provide RA# and address to return samples.
Q: What are your set up fees on quantities less than 144?
A: A ONE TIME charge. A FLAT rate set up fee of $35.00. (left chest) If a larger logo for full front or full back contact OMD for a quote. The set up is for unlimited lifetime use of your logo. Even minor edits are free.
Q: What is the set up fee and do I pay that everytime I order?
A: The set up fee is a labor charge to convert your graphic into stitches. This is a one time fee and you never pay that again. You have unlimited use of the logo.
Q: Do you provide a proof of the logo so I can see it before you embroider my items?
A: Yes, we provide a 3-D image of your logo unless you provide your logo in a digitized format. Within 3-5 days of order placement, we provide a proof for your review. You can make any changes at that time without any additional charges. We want to be sure you are completely satisfied before we send your order to production.
Q: Some companies charge exorbitant shipping fees, what are your shipping fees and what service to you use?
A: We do not elevate our shipping fees. There is no handling fee. We charge exactly what UPS charges us, no more. On 144 or more, we offer free shipping anywhere in the continental U.S. (For one address, Offer does not include APO/FPO addresses or Carhartt jackets)
Q: Does your prices on your Apparel page include embroidery?
A: Yes, all prices include custom embroidered logo. Left chest or Cap front. We found it necessary to charge more than our normally posted prices for designs that are over 15,000 stitches for left chest and 10,000 stitches for caps. 95% of designs fall below this mark. Email us your logo if you want to confirm the stitch count of your logo.
Q: Do you embroider on the sleeve, back yoke or back of hats?
A: Yes we do! Cost depends on detail of logo. Please email or call us for a quote. 800-485-1766.
Q: What is your turnaround time?
A: It is very important to us that we serve our customers well with a timely turnaround. Ideally we like to ship your order within 10-14 days but during busy seasons that can vary. Please contact us if you have a deadline you must meet. We are happy to accommodate. On orders less than 6, our turnaround time could be longer. Email us for exact timeframes.
Q: Do you do rush orders and if so, what is your charge?
A: Yes, we do. We charge $100 for rush orders that require a 5 business day turnaround which means from the time the order is placed til the ship date.
Q: What is my minimum order?
A: No minimums! But please keep in mind on orders less than 6, your turnaround may be longer.
Q: What are your terms and payment options?
A: We accept Mcard, Visa & Amex, as well as money order. We do not accept open accounts or N-terms. Your credit card is charged after logo is approved. And if it is a rush order, then your card must be charged in full at the time order is placed. If paying by money order, it must be received before we can process your order.
Q: Do you accept purchase orders?
A: We do not accept terms. However, if you would like to send us a company check we process your order once it is received and cleared our bank.
Q: What is the cost to add a personal name?
A: $8.00 to add a name, if two lines of text cost is $11.00. Three lines of text is $14.00. A maximum of 18 characters per line including commas, spaces etc. 3 lines maximum.
Q: What is your return policy?
A: Once your garment is embroidered, the sale is final.
Q: Once I place my order, can I change it?
A: Unfortunately, no. Once you give us the go ahead to place your order it can not be revised. If you would like to add to the order, it will be considered a second order. Should you choose to cancel, you will be charged a restocking fee of 20% or a minimum of $50.00.
Q: What if I want to order 1 blank item as a gift and it doesn't fit. Can I return it?
A: Normally, we don't like to sell blank items because we are not a retail store. However on special occasions we do oblige our customers and will ship a blank item, in which case the sale is final.